Last updated 6 August 2026
Just email us at support@productohub.com within 30 days and we'll refund you in full. Include the email address you bought with — that's enough to find the order. You don't have to explain yourself, and we won't ask you to.
We reply and process the refund to the original card. Stripe usually returns the money within five to ten business days depending on your bank. Every item on your order is covered: the kit, the First Year Pack, lifetime updates and the Records Binder.
Digital files can't meaningfully be returned, and asking you to delete them would be theater. If the material isn't for you, the right outcome is that you have your money back — that's the whole point of the guarantee.
That's not a refund situation, it's a support one, and it takes a minute to fix. Email us and we'll send fresh links. Your access doesn't expire.
If you see a charge you don't recognize or were charged twice, email us before contacting your bank. We'll look it up and fix it the same day. Charges from this product appear on your statement identified as ProductoHub.